Vtiger CRM

vtiger CRM is an open source CRM application that was forked from SugarCRM with the intention of being a fully open source CRM application with comparable functionality to SugarCRM and Salesforce.com. It offers reporting, a customer portal and an Outlook plugin in its free edition, whereas those functions are in paid versions of the other CRM applications.

Key Features:

  • Sales automation (customizable product entries, inventory management, quotations, billing, and trouble ticketing)
  • Customer support & service functions, including a customer self-service portal
  • Marketing automation (lead generation, campaign support, knowledge bases)
  • Inventory Management
  • Analysis and reporting
  • Integration with corporate E-mail systems (plugin for Microsoft Outlook, Mozilla Thunderbird extension)
  • Calendaring
  • RSS feed subscription
  • PDF document generation via the TCPDF library