Customer Relationship Management(CRM)

Customer relationship management (CRM) is a model for managing a company’s interactions with current and future customers.It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

CRM, is a company-wide business strategy designed to reduce costs and increase profitability by solidifying customer satisfaction, loyalty, and advocacy.
True CRM brings together information from all data sources within an organization (and where appropriate, from outside the organization) to give one, holistic view of each customer in realtime.

This allows customer facing employees in such areas as sales, customer support, and marketing to make quick yet informed decisions on everything from cross-selling and upselling opportunities to target marketing strategies to competitive positioning tactics.